Company Information

Medicare Supplement

Directory:

View Aetna Senior Supplemental Insurance’s Directory

  • Agent Services
    • Phone: 800-264-4000 option 3, 1
  • New Business
  • Telephone Interview (excluding final expense)
    • Phone (Agents at Point of Sale): 800-264-4000 option 3, 3
    • Phone (Applicants): 855-221-8353
  • Underwriting (excluding final expense)
  • Case Management
    • Fax: 855-447-0391 (Fax only documents that a case manager specifically requests)
  • Agent Contracting
    • Phone: 800-264-4000 option 3, 5
  • Commissions
    • Phone: 800-264-4000 option 3, 6
  • Policyholder Services
    • Phone (Agents): 800-264-4000 option 3, 7
    • Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
    • Email: aetssiphs@aetna.com
    • Fax: 855-291-0553
  • Claims

Company Website:

Aetna Senior Supplemental Agent Website


Final Expense

Directory:

View Aetna Senior Supplemental Insurance’s Directory

  • New Business
  • Telephone Interview (excluding final expense)
    • Phone (Agents at Point of Sale): 877-538-2759 option 1
  • Underwriting/Case Management (excluding final expense)
    • Phone: 877-538-2759 option 2
    • Fax: 877-302-3304 (Fax only documents that a case manager specifically requests)
  • Policyholder Services
    • Phone (Agents): 800-264-4000 option 3, 7
    • Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
    • Fax: 855-291-0553
    • Email: aetssiphs@aetna.com
  • Claims
    • Phone (Agents): 800-264-4000 option 3, 8
    • Phone (Policyholders): 800-264-4000 option 1, 3
    • Email: AetSSICOMP-Claims@aetna.com
    • Fax: 855-875-0515

Company Website:

Aetna Senior Supplemental Agent Website

Commissions

General Information:

  • Commissions are paid weekly
    • May be direct deposited
    • Not paid on rate increases
  • The application fee and the Part B deductible is not commissionable

Split Commissions:

  • Must use the Split Commission form in the sales kit and must be included with the application when it is submitted
  • Once policy is issued, a split commission cannot be retroactively accommodated

Advancing Options:

  • Advancing (6 months, 9 months, or 12 months) is available to qualified agents
  • There is an interest charge of 1 percent per month associated with advances
  • To maintain advancing privileges, you must write and place six applications per quarter
  • Click here to request advancing paperwork

Submitting Business

  • Medicare Supplement

    How to Submit Med Supp Business with American Continental:

    Paper Applications

    • Fax (EFT apps only)
    • Mail new applications paying by check to:
      • Aetna Senior Supplemental Insurance
        P.O. Box 14399
        Lexington, KY 40512-9700
      • Include initial payment
      • Make all checks payable to American Continental Insurance Company

    Online Enrollments

    • eApp (electronic application)
      • Click here and log in for information and training related to American Continental’s eApp
      • Voice signature only automated line: 877-806-9519
      • Point-of-sale and voice signature w/ telephone interview: 800-264-4000 option 3, 3, 1

    Items Required for Submitting Med Supp Business with American Continental:

    • Completed applications
      • Make sure to complete Section 4 Health Questions unless it’s a case of Open Enrollment or Guaranteed Issue
      • If applicant qualified for Guarantee Issue, submit documentation of disenrollment, termination of coverage, or change in service area notification from carrier or group plan
      • Do not submit application with “Yes” answer in Section 2
      • Completed HIPAA authorization
    • The initial premium (one mode) and the policy fee
      • Checks can be payable to American Continental Insurance Company
      • For FAXED applications, the initial premium will be drafted
    • Replacement Forms
    • Bank Service Plan documentation if client wants automatic bank withdrawal.

    Final Expense

    How to Submit Final Expense Business with American Continental:

    Paper Applications

    • Fax ALL applications (EFT and Direct Bill) to 877-302-3304
    • Mail all checks and final expense payment forms to:
      • Aetna Senior Supplemental Insurance
        P.O. Box 14399
        Lexington, KY 40512-9700

    Other Contact Information:

    Underwriting/Case Management

    • Phone: 877-538-2759 option 2
    • Fax: 877-302-3304 (fax only documents that a case manager specifically requests)

    Telephone Interview (Jet Pre-Approval Process)

    • Phone: 877-538-2759 option 1 (point-of-sale only)
    • Hours: Monday through Friday from 7 a.m. to 9 p.m. CST and Saturday from 9 a.m. to 3 p.m. CST

    Mailing address for RENEWAL PREMIUMS ONLY:

    • Bank of America Lockbox Services
      P.O. Box 281067
      Atlanta, GA 30384-1067

    All other policyholder correspondence:

    • American Continental Insurance Company
      P.O. Box 1188
      Brentwood, TN 37024-9486

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