Company Information

Medicare Supplement

Directory:

View Aetna Senior Supplemental Insurance’s Directory

  • Agent Services
    • Phone: 800-264-4000 option 3, 1
  • New Business
  • Telephone Interview (excluding final expense)
    • Phone (Agents at Point of Sale): 800-264-4000 option 3, 3
    • Phone (Applicants): 855-221-8353
  • Underwriting (excluding final expense)
  • Case Management
    • Fax: 855-447-0391 (Fax only documents that a case manager specifically requests)
  • Agent Contracting
    • Phone: 800-264-4000 option 3, 5
  • Commissions
    • Phone: 800-264-4000 option 3, 6
  • Policyholder Services
    • Phone (Agents): 800-264-4000 option 3, 7
    • Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
    • Email: aetssiphs@aetna.com
    • Fax: 855-291-0553
  • Claims

Company Website:

Aetna Senior Supplemental Agent Website


Final Expense

Directory:

View Aetna Senior Supplemental Insurance’s Directory

  • New Business
  • Telephone Interview (excluding final expense)
    • Phone (Agents at Point of Sale): 877-538-2759 option 1
  • Underwriting/Case Management (excluding final expense)
    • Phone: 877-538-2759 option 2
    • Fax: 877-302-3304 (Fax only documents that a case manager specifically requests)
  • Policyholder Services
    • Phone (Agents): 800-264-4000 option 3, 7
    • Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
    • Fax: 855-291-0553
    • Email: aetssiphs@aetna.com
  • Claims
    • Phone (Agents): 800-264-4000 option 3, 8
    • Phone (Policyholders): 800-264-4000 option 1, 3
    • Email: AetSSICOMP-Claims@aetna.com
    • Fax: 855-875-0515

Company Website:

Aetna Senior Supplemental Agent Website

Submitting Business

Medicare Supplement

How to Submit Med Supp Business with CLI:

Paper Applications

  • Fax (EFT applications only)
  • Mail new applications paying by check to:
    • Aetna Senior Supplemental Insurance
      P.O. Box 14399
      Lexington, KY 40512-9700
    • Include initial payment
    • Make all checks payable to Continental Life Insurance Company of Brentwood, Tennessee

Online Enrollments

  • eApp (electronic application)
    • Voice signature only automated line: 877-806-9519
    • Point-of-sale and voice signature w/ telephone interview: 800-264-4000 option 3, 3, 1

Required Forms:

  • Completed application
    • Make sure to complete Section 4 Health Questions (unless Open Enrollment or Guaranteed Issue)
    • Do not submit application with “Yes” answer in Section 2
  • Completed HIPAA authorization
  • Initial premium (one mode) and the Policy fee (For faxed applications, the initial premium will be drafted)
  • Replacement Form
  • Documentation of disenrollment, termination of coverage, or change in service area notification from carrier or group plan (if the applicant qualified for Guarantee Issue)
  • Bank Service Plan documentation (if the client wants automatic bank withdrawal)

Final Expense

How to Submit Final Expense Business with CLI:

Paper Applications

  • Fax ALL applications (EFT and Direct Bill): 877-302-3304
  • Email: aetssifinalexpense@aetna.com
  • Mail all checks and final expense payment forms to:
    • Aetna Senior Supplemental Insurance
      P.O. Box 14399
      Lexington, KY 40512-9700
    • Do not include the application

Other Contact Information:

Underwriting/Case Management

  • Phone: 877-538-2759 option 2
  • Fax: 877-302-3304 (fax only documents that a case manager specifically requests)

Telephone Interview (Jet Pre-Approval Process)

  • Phone: 877-538-2759 option 1 (point-of-sale only)
  • Hours: Monday through Friday from 7 a.m. to 9 p.m. CST and Saturday from 9 a.m. to 3 p.m. CST

Mailing address for RENEWAL PREMIUMS ONLY:

  • Bank of America Lockbox Services
    P.O. Box 281067
    Atlanta, GA 30384-1067

All other policyholder correspondence:

  • American Continental Insurance Company
    P.O. Box 1188
    Brentwood, TN 37024-9486

Supplies

How to Order Supplies with Continental Life Insurance Company of Brentwood, Tennessee:

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