Medicare Supplement

Directory:

View Aetna Senior Supplemental Insurance’s Directory

• Agent Services
  • Phone: 800-264-4000 option 3, 1
• New Business
  • Phone: 800-264-4000 option 3, 2
  • Email: aetssinewbusiness@aetna.com
  • Fax: 877-380-2777 (only for applications using EFT)
• Telephone Interview (excluding final expense)
  • Phone (Agents at Point of Sale): 800-264-4000 option 3, 3
  • Phone (Applicants): 855-221-8353
• Underwriting (excluding final expense)
  • Phone: 800-264-4000 option 3, 4
  • Email: aetssiunderwriting@aetna.com
  • Fax: 855-411-9633
• Case Management
  • Fax: 855-447-0391 (Fax only documents that a case manager specifically requests)
• Agent Contracting
  • Phone: 800-264-4000 option 3, 5
• Commissions
  • Phone: 800-264-4000 option 3, 6
• Policyholder Services
  • Phone (Agents): 800-264-4000 option 3, 7
  • Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
  • Email: aetssiphs@aetna.com
  • Fax: 855-291-0553
• Claims
  • Phone (Agents): 800-264-4000 option 3, 8
  • Phone (Policyholders): 800-264-4000 option 1, 3
  • Email: AetSSSICOMP-Claims@aetna.com
  • Fax: 855-875-0515

Company Website:

Aetna Senior Supplemental Agent Website

Final Expense

Directory:

View Aetna Senior Supplemental Insurance’s Directory

• New Business
  • Phone: 877-538-2759 option 2
  • Email: aetssifinalexpense@aetna.com
  • Fax ALL applications (EFT and Direct Bill): 877-302-3304
• Telephone Interview (excluding final expense)
  • Phone (Agents at Point of Sale): 877-538-2759 option 1
• Underwriting/Case Management (excluding final expense)
  • Phone: 877-538-2759 option 2
  • Fax: 877-302-3304 (Fax only documents that a case manager specifically requests)
• Policyholder Services
  • Phone (Agents): 800-264-4000 option 3, 7
  • Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
  • Fax: 855-291-0553
  • Email: aetssiphs@aetna.com
• Claims
  • Phone (Agents): 800-264-4000 option 3, 8
  • Phone (Policyholders): 800-264-4000 option 1, 3
  • Email: AetSSICOMP-Claims@aetna.com
  • Fax: 855-875-0515

Company Website:

Aetna Senior Supplemental Agent Website

Submitting Business

Medicare Supplement

How to Submit Med Supp Business with CLI:

Paper Applications

• Fax (EFT applications only)
  • Fax number: 877-380-2777
  • Please use this cover page
• Mail new applications paying by check to:
  • Aetna Senior Supplemental Insurance
    P.O. Box 14399
    Lexington, KY 40512-9700
  • Include initial payment
  • Make all checks payable to Continental Life Insurance Company of Brentwood, Tennessee

Online Enrollments

• eApp (electronic application)
  • Voice signature only automated line: 877-806-9519
  • Point-of-sale and voice signature w/ telephone interview: 800-264-4000 option 3, 3, 1

Required Forms:

• Completed application
  • Make sure to complete Section 4 Health Questions (unless Open Enrollment or Guaranteed Issue)
  • Do not submit application with “Yes” answer in Section 2

• Completed HIPAA authorization
• Initial premium (one mode) and the Policy fee (For faxed applications, the initial premium will be drafted)
• Replacement Form
• Documentation of disenrollment, termination of coverage, or change in service area notification from carrier or group plan (if the applicant qualified for Guarantee Issue)
• Bank Service Plan documentation (if the client wants automatic bank withdrawal)

Final Expense

How to Submit Final Expense Business with CLI:

Paper Applications

• Fax ALL applications (EFT and Direct Bill): 877-302-3304
• Email: aetssifinalexpense@aetna.com
• Mail all checks and final expense payment forms to:
  • Aetna Senior Supplemental Insurance
    P.O. Box 14399
    Lexington, KY 40512-9700
  • Do not include the application

Other Contact Information:

Underwriting/Case Management

• Phone: 877-538-2759 option 2
• Fax: 877-302-3304 (fax only documents that a case manager specifically requests)

Telephone Interview (Jet Pre-Approval Process)

• Phone: 877-538-2759 option 1 (point-of-sale only)
• Hours: Monday through Friday from 7 a.m. to 9 p.m. CST and Saturday from 9 a.m. to 3 p.m. CST

Mailing address for RENEWAL PREMIUMS ONLY:

• Bank of America Lockbox Services
  P.O. Box 281067
  Atlanta, GA 30384-1067

All other policyholder correspondence:

• American Continental Insurance Company
  P.O. Box 1188
  Brentwood, TN 37024-9486