Company Information
Medicare Supplement
Directory:
View Aetna Senior Supplemental Insurance’s Directory
- Agent Services
- Phone: 800-264-4000 option 3, 1
- New Business
- Phone: 800-264-4000 option 3, 2
- Email: aetssinewbusiness@aetna.com
- Fax: 877-380-2777 (only for applications using EFT)
- Telephone Interview (excluding final expense)
- Phone (Agents at Point of Sale): 800-264-4000 option 3, 3
- Phone (Applicants): 855-221-8353
- Underwriting (excluding final expense)
- Phone: 800-264-4000 option 3, 4
- Email: aetssiunderwriting@aetna.com
- Fax: 855-411-9633
- Case Management
- Fax: 855-447-0391 (Fax only documents that a case manager specifically requests)
- Agent Contracting
- Phone: 800-264-4000 option 3, 5
- Commissions
- Phone: 800-264-4000 option 3, 6
- Policyholder Services
- Phone (Agents): 800-264-4000 option 3, 7
- Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
- Email: aetssiphs@aetna.com
- Fax: 855-291-0553
- Claims
- Phone (Agents): 800-264-4000 option 3, 8
- Phone (Policyholders): 800-264-4000 option 1, 3
- Email: AetSSSICOMP-Claims@aetna.com
- Fax: 855-875-0515
Company Website:
Aetna Senior Supplemental Agent Website
Final Expense
Directory:
View Aetna Senior Supplemental Insurance’s Directory
- New Business
- Phone: 877-538-2759 option 2
- Email: aetssifinalexpense@aetna.com
- Fax ALL applications (EFT and Direct Bill): 877-302-3304
- Telephone Interview (excluding final expense)
- Phone (Agents at Point of Sale): 877-538-2759 option 1
- Underwriting/Case Management (excluding final expense)
- Phone: 877-538-2759 option 2
- Fax: 877-302-3304 (Fax only documents that a case manager specifically requests)
- Policyholder Services
- Phone (Agents): 800-264-4000 option 3, 7
- Phone (Policyholders): 800-264-4000 option 1 (TTY/TDD: 711)
- Fax: 855-291-0553
- Email: aetssiphs@aetna.com
- Claims
- Phone (Agents): 800-264-4000 option 3, 8
- Phone (Policyholders): 800-264-4000 option 1, 3
- Email: AetSSICOMP-Claims@aetna.com
- Fax: 855-875-0515
Company Website:
Medicare Supplement
How to Submit Med Supp Business with CLI:
Paper Applications
- Fax (EFT applications only)
- Fax number: 877-380-2777
- Please use this cover page
- Mail new applications paying by check to:
- Aetna Senior Supplemental Insurance
P.O. Box 14399
Lexington, KY 40512-9700 - Include initial payment
- Make all checks payable to Continental Life Insurance Company of Brentwood, Tennessee
- Aetna Senior Supplemental Insurance
Online Enrollments
- eApp (electronic application)
- Voice signature only automated line: 877-806-9519
- Point-of-sale and voice signature w/ telephone interview: 800-264-4000 option 3, 3, 1
Required Forms:
- Completed application
- Make sure to complete Section 4 Health Questions (unless Open Enrollment or Guaranteed Issue)
- Do not submit application with “Yes” answer in Section 2
- Completed HIPAA authorization
- Initial premium (one mode) and the Policy fee (For faxed applications, the initial premium will be drafted)
- Replacement Form
- Documentation of disenrollment, termination of coverage, or change in service area notification from carrier or group plan (if the applicant qualified for Guarantee Issue)
- Bank Service Plan documentation (if the client wants automatic bank withdrawal)
Final Expense
How to Submit Final Expense Business with CLI:
Paper Applications
- Fax ALL applications (EFT and Direct Bill): 877-302-3304
- Email: aetssifinalexpense@aetna.com
- Mail all checks and final expense payment forms to:
- Aetna Senior Supplemental Insurance
P.O. Box 14399
Lexington, KY 40512-9700 - Do not include the application
- Aetna Senior Supplemental Insurance
Other Contact Information:
Underwriting/Case Management
- Phone: 877-538-2759 option 2
- Fax: 877-302-3304 (fax only documents that a case manager specifically requests)
Telephone Interview (Jet Pre-Approval Process)
- Phone: 877-538-2759 option 1 (point-of-sale only)
- Hours: Monday through Friday from 7 a.m. to 9 p.m. CST and Saturday from 9 a.m. to 3 p.m. CST
Mailing address for RENEWAL PREMIUMS ONLY:
- Bank of America Lockbox Services
P.O. Box 281067
Atlanta, GA 30384-1067
All other policyholder correspondence:
- American Continental Insurance Company
P.O. Box 1188
Brentwood, TN 37024-9486
Supplies
How to Order Supplies with Continental Life Insurance Company of Brentwood, Tennessee:
- Call Agent Services at 800-264-4000 option 3, 1
- Email AetSSIinformation@aetna.com
- Visit www.aetnaseniorproducts.com, click on the “Products & Tools” tab, and select “Order Supplies”
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