Company Information

ANNUITY SALES & SUPPORT

Phone: (888) 794-4447, option 1
Hours: 8:00 a.m. – 6:00 p.m. Eastern
Portal link for applicationss, rates, quotes etc:https://www.phoenixwm.phl.com/PartnerCenterPRP/index.jsp

ANNUITY NEW BUSINESS QUESTIONS

Phone: (800) 541-0171, option 4 then option 4
Fax: (816) 221-9674
Hours 8:30 a.m. – 5:00 p.m. Eastern
Email: annuity.newbusiness@phoenixwm.com

LIFE NEW BUSINESS QUESTIONS

Phone: (800) 541-0171, x 8923
Fax: (816) 527-0053
Hours 8:30 a.m. – 5:00 p.m. Eastern

CONTRACTING & COMPENSATION (Both Annuity & Life)

Phone: (800) 417-4769, option 3 then option 1
Fax: (816) 221-9672
Hours 8:30 a.m. – 5:00 p.m. Eastern
Email: contracts@phoenixwm.com

Quotes

To run a Phoenix Life Quote prior to appointment, please click here or contact our office for assistance.

Submitting Business

ANNUITY APPLICATION COMPLETION and SUBMISSION

  • Complete the Phoenix annuity application, disclosures, and any state required forms.
  • The required annuity product application is determined by the state in which the owner signs the application,
  • The producer is required to be licensed in the “owner signed at” state only.


Common not-in-good-order (NIGO) issues:

  • Missing signatures
  • Capacity of signature must be identified when applicable
  • A physical street address is required (P.O. Box is not acceptable as the only mailing address)
  • Incomplete beneficiary information
  • Missing date of birth
  • Incomplete replacement questions
  • Missing proper forms
  • Missing data such as:
    • Line of Business – IRA, Roth, 1035 Exchange
    • Benefit Selection/Rider Option (as applicable)
    • Asset Allocation
  • Submitting IMO and contact not clear/Missing cover sheet
  • Producer contracting – delays related to due diligence

Suitability Completion

  • The Phoenix Suitability Form must be completed and submitted for all application submissions. Other company suitability forms will not be accepted.
  • If the form is not completed, the annuity will not be issued. If the producer does not recommend the sale, the annuity will not be issued.
  • If the source of the premium is a mortgage, reverse mortgage, or a home equity line of credit, the annuity will not be issued

Application Submission

Mail:
Phoenix Annuity Mail Operations
PO Box 8027
Boston, MA 02266-8027

Express Mail:
Phoenix Annuity Mail Operations
30 Dan Road, Suite 8027
Canton, MA 02021-2809

E-App:
Electronic application submission is not available at this time.

Fax:
816-221-9674

Contract Delivery
The policy package will be mailed directly to the producer.

LIFE APPLICATION COMPLETION and SUBMISSION

  • Complete the Phoenix life application, authorizations, disclosures, and any state required forms.
  • The required life product application is determined by the state in which the owner is signs the application,
  • The producer is required to be licensed in the “owner signed at” state only.

Required along with application and forms submission:

  • Completed HIPAA Form
  • Initial Premium and Temporary Insurance Agreement OR Void Check and authorization to draft
  • Note: These must be submitted in order for case setup to begin.

Common not-in-good-order (NIGO) issues:

  • Missing full illustrations and data page
  • Missing signatures
  • Capacity of signature must be identified when applicable
  • A physical street address is required (P.O. Box is not acceptable as the only mailing address)
  • Incomplete replacement questions
  • Missing proper forms
  • Submitting IMO and contact not clear/Missing cover sheet
  • Producer contracting – delays related to due diligence

Application Submission

Mail:
Phoenix Life Mail Operations
PO Box 8027
Boston, MA 02266-8027

Express Mail:
Phoenix Life Mail Operations
30 Dan Road, Suite 8027
Canton, MA 02021-2809

E-App:
Electronic application submission is not available at this time.

Fax:
816-527-0053

Email:
pnx.newbusiness@phoenixwm.com

Contract Delivery
The policy package will be mailed directly to the owner.

Commissions

  • Commission Payments: Carrier pays twice weekly.Commissions close Tuesdays and Fridays. Payments from Tuesday close and receives EFT on Friday and Friday closes and receives EFT on Wednesday; carrier pays by check or EFT.Advance Payments: Carrier pays upon receipt of first payment and delivery receipt returned IGO. They pay twice weekly. Commission closes are Tuesdays and Fridays. Tuesday closes receives EFT on Friday and Friday closes receives EFT on Wednesday; we pay by check or EFT.

    Agents can view their commission statements at https://www.phoenixwm.phl.com/pc/index.jsp. Agent login is needed to view their proprietary information.

Supplies

  • Forms kits include most frequently used new business forms for each product. Individual forms can be downloaded here.Fax supply orders to: 617-360-2015

    Orders submitted by 4 PM Eastern will ship the same day via UPS Ground.

    To confirm that your fax order has been received, send an email with Subject line “Fax order confirmation request” to tracy.l.leonard@rrd.com. Be sure to include your name and Phoenix agent number.

[/hide]