Agent Customer Service
Phone number: 888-367-2112
Normal business hours: 8 a.m.–5 p.m. PT, Monday-Friday
Extended hours during AEP: 8 a.m.–8 p.m. PT, 7 days a week
Phone number: 800-557-0555
Certification Instructions for the Following Products:
- Medicare Advantage PPO/HMO Plans
- Medicare Script PDP Plans
Certification Start Date:
Note: Agents must complete training by September 30, 2015
Is AHIP required?
No. Agents may complete AHIP or Gorman for Core and Compliance and FWA equivalencies.
Note: New this year, Regence will no longer pay for agents to take the Medicare rules and regulations training through Gorman. (This is because most agents are meeting this requirement with AHIP training.) However, Gorman will offer a retail core training for those agents that don’t want to use AHIP to meet this requirement.
What is cost of AHIP?
It costs the standard $175 fee. Regence does not offer a discount on AHIP training.
Can AHIP be used for compliance credit?
Does Carrier reimburse for AHIP?
Certification Product Modules:
Slides that pertain to plans/products
Certification Compliance Modules:
Slides from AHIP or Gorman
Is face to face training required?
Will certifying for 2016 allow me to sell 2015 products?
No. Agents must complete the training specific to the year they selling in.
Does first time certification differ from re-certification?
Yes. Agents must recertify annually per CMS guidelines
How do I retrieve my User Name and Password?
If you have forgotten your password, you can click on the “forgot password?” link. If you have forgotten your username, you can use your SSN or FEIN instead.
For more assistance, you can contact Regence’s Producer Support line at 800-557-0555. They can be reached Monday through Friday from 8 a.m. to 5 p.m. PST. Moreover, if you require assistance after hours (Monday through Friday from 5 a.m. to 8 a.m. and weekends 7 a.m. to 12 p.m.), you can contact Gorman at 877-886-0042 or email firstname.lastname@example.org.
Who do I contact at Carrier to confirm certification?
If needed, agents can contact Producer Support at 800-557-0555. They can be reached Monday through Friday from 8 a.m. to 5 p.m. PST.
Certification Web Link:
Parts of a compliant application submission:
- Fax coversheet
- Scope of appointment if applicable
• Regence pays your commissions directly.
• They only pay one level.
• No proof of production is required.
• All agent commissions are paid on a monthly basis.