Company Information

Cigna-HealthSpring’s Agent Assistance Line (HAAL):

Phone: 866-442-7516

Email: haal@healthspring.com

Hours: Monday through Friday from 7 a.m. to 6 p.m. CST

Please view Cigna-HealthSpring’s 2016 HAAL Guide to see what information/services HAAL can and cannot provide agents.

  • For agents, HAAL representatives cannot provide Protected Health Information (PHI) on customers without the customers’ verbal permission. PHI includes address, phone number, and birth date. The customers’ PHI is protected by federal law and Cigna-HealthSpring’s internal policies.
  • For agencies, HAAL representatives can only provide contract updates for 5 agents per call. This limit is to ensure that our all of their partners receive equatable attention. If an agency would like information for more than 5 agents, they should email that list to haal@healthspring.com.

Certification

2018 Certification

Certification Instructions for the Following Products:

  • Medicare Advantage
  • Medicare Part D

Certification Start Date:

Live (July 15, 2017)

Is AHIP Required?

Agents may choose to complete training through either AHIP, Pinpoint Medicare Training, or Gorman. Additionally, they can use Cigna HealthSpring’s certification portal to launch both AHIP and Pinpoint Medicare Training or to upload a certificate from AHIP, Pinpoint Medicare Training, or Gorman.

What is Cost of AHIP?

It costs $125 if you complete AHIP certification through the Cigna-HealthSpring certification portal. This is a discount of $50 off of the standard AHIP certification fee of $175.

Can AHIP Be Used for Compliance Credit?

It is required.

Does Carrier Reimburse for AHIP?

If agents complete AHIP through Cigna-HealthSpring’s portal, complete all of Cigna-HealthSpring’s required courses by September 15, 2015, and enroll 5 customers during AEP, they will receive $125 reimbursement.

If agents complete Gorman Health and all of Cigna-HealthSpring’s required courses by September 15, 2015 and enroll 5 customers during AEP, they will receive $99 reimbursement.

If agents complete Pinpoint Medicare Training and all of Cigna-HealthSpring’s required courses by September 15, 2015,they will receive $89.95 reimbursement.

Certification Product Modules:

  • 2016 Products and Benefits Overview
  • Cigna-HealthSpring Policies and Procedures Review and Attestation

Note: New agents must also complete New Broker/Agent Instructor-Led Training.

Certification Compliance Modules:

  • Selling With Integrity
  • Cigna-HealthSpring’s Compliance Program and HIPAA

Is Face-to-Face Training Required?

Face-to-face training is required for new brokers/agents only. New agents will need to attend an instructor-led training class in their local market.

Will Certifying for 2016 Allow Me to Sell 2015 Products?

Yes

Does First-Time Certification Differ from Recertification?

New Agents must attend an instructor-led training class in their local market.

How Do I Retrieve My Username and Password?

You can click on the “Forgot password?” or “Forgot username?” links on the page. If you continue to experience technical problems, you can contact their HAAL Unit at 866-442-7516 or haal@healthspring.com.

Who Do I Contact at Carrier to Confirm Certification?

Upon your completion of the required courses, you will receive an email that contains a link to a training evaluation survey. If you experience any technical challenges with your certification, you can also contact their HAAL Unit at 866-442-7516 orhaal@healthspring.com.

Certification Web Link:

https://www.cignahealthspringproducers.com/Apps/Medicare/default.aspx

Navigation from Web Link to Certification Portal:

NEW AGENTS

1) Go to https://www.cignahealthspringproducers.com/Apps/Medicare/Default.aspx.

2) Click the “Click here to register” button, which is located in the top left corner. Then, do the following:

a. Click “Lookup NPN using NIPR”

b. Enter your Social Security Number

c. Enter your last name

d. Click the “Submit Query”

e. Confirm the NPN matches, and then, click on “Use this NPN”

f. Click “Continue”

3) Verify that your personal information (email, address, and phone number) is correct.

4) Check off the boxes of the Cigna-HealthSpring Markets in which you are licensed.

5) Using the drop-down menu, select your CMS Medicare Training Provider or select “Upload Certificate from Another Provider.”

6) Create and confirm a password. Then, select a security question and enter an answer. Click the “Register” button.

7) Take note of your username (your NPN number), and click the “Continue” button.

8) On the main page, click on “Certification” to see your courses and get started.

RETURNING AGENTS

1) Go to https://www.cignahealthspringproducers.com/Apps/Medicare/Default.aspx.

2) Log into the certification portal by entering your username and password.

3) Verify that your personal information (email, address, and phone number) is correct.

4) Verify that the correct boxes are checked off for your market selections.

5) Using the drop-down menu to select your CMS Medicare Training Provider.

6) Do not change your password, and confirm your security question and answer. Click the “Register” button.

7) On the main page, click on “Certification” to see your courses and get started.

Resources for More Help:

New Agents: http://files.ctctcdn.com/81e028b1501/e9cd00f4-84e5-4d72-98e1-5d57b4dd3674.pdf.

Returning Agents: http://files.ctctcdn.com/81e028b1501/3bca4267-d3ce-40f8-b48f-16c63a32673b.pdf.

Submitting Business

Important Information:

Confirming that the application is correct and complete before faxing will help prevent many applications from being placed in the RFI process, therefore resulting in timely enrollments for our Customers.

HealthSpring appreciates the use of the fax cover sheet by agents. They do insist, however, that all agents need to use clean copies of the cover sheets. Always use original fax cover sheets that have been saved to your computer and not use a copy machine to make multiple copies. Additional cover sheets are available athttp://www.cignahealthspring.com/agentresources.

The bar code on the cover sheet is extremely important, and if a copy of a copy is used to separate multiple applications in a batch, there is a chance that the bar code will be too light or distorted and cause processing delays. With a high volume of applications coming through, even a minor delay can cause disruptions across the processes. The best practice should be to print multiple cover sheets at a time from an electronic copy, and print from the electronic copy any time additional sheets are needed.

How to Submit Business with Cigna:

Cigna-HealthSpring will not accept mailed, emailed, or hand-delivered applications from agents or agencies. Beneficiaries will still be allowed to mail applications directly to HealthSpring.

All agents must FAX applications to 855-245-3863 within 48 HOURS of receipt.

  • Agents must use the fax cover sheet that can be found under “Downloads.” The bar code on the fax cover sheet must be as clear as possible.
  • Please submit only one fax cover sheet per application. Multiple applications may be submitted at one time, but each application must have its own fax cover sheet.
  • Review and save any fax transmission sheets as proof of fax submission.
  • Submitted applications can be viewed through eAgent. If you do not see your application, please call the DSU at (866) 442-7516.

Supplies

Cigna Supplemental Benefits

How to Order Supplies for Cigna Supplemental Benefits:

Please use this supply order form to order supplies for Cigna’s Med Supp, Whole Life, and ancillary products.

Phone: 800-397-9240

Fax: 888-417-8267

Email: CSBSupplies@Cigna.com

HealthSpring/Bravo

How to Order Supplies for HealthSpring/Bravo:

Please contact your local marketer for ordering and picking up supplies.