Company Information

SCAN Health Plan, headquartered in Long Beach, California, is the second largest not-for-profit Medicare Advantage plan in California. It was founded in 1977.

Their service area in California includes Los Angeles, Orange, Riverside, San Bernardino, San Diego and Ventura counties to the south, and Marin, Napa and Sonoma, San Francisco, San Joaquin and Santa Clara in Northern California. Their service area in Arizona includes the counties of Maricopa and Pima.

Questions? Call or email the Broker Account Executive for your region or call the Sales support Unit at 1-888-445-2038.

California Regional Offices:

Glendale Regional Office
Broker Account Excecutive
Luz Lopez

San Diego Regional Office
Broker Account Executive
Gale Gajardo

Corona Regional Office
Broker Account Executive
Dan Rivera

Northern California Regional Office
Broker Account Executive
Julie Rowlands

Arizona Regional Office:
Tempe Regional Office
You may contact the Sales Support Unit for any questions at 888-445-2038.

Sales Support Unit:

Sales Materials:

Sales Performance Management:

Sales Training Website:


2016 Certification

Certification Instructions for the Following Products:

  • MAPD Plan

Certification Start Date:


Is AHIP required?


What is the cost of AHIP?

The cost of AHIP is $125 if agents complete the training through SCAN and payment is made through the portal (

Can AHIP be used for compliance credit?


Does Carrier reimburse for AHIP?

SCAN gives agents a $50 discount off AHIP’s standard $175 fee when they complete their training and payment through the SCAN portal (

Certification Product Modules:

  • Complete Scan’s online “Selling with Integrity” module
  • Attest to reviewing Scan’s Policies and Procedures and Code of Conduct
  • Facilitator-led course
    • Sales Presentation Requirements
    • Market-Specific Products

Certification Compliance Modules:

  • Overview of Medicare Program Basics (New Agents)
  • Medicare Health Plans (New Agents)
  • Medicare Part D Prescription Drug Coverage (New Agents)
  • Marketing Medicare Advantage Part D Plans (New and Returning Agents)
  • Enrollment Guidance for Medicare Advantage & Part D Plans (New and Returning Agents)
  • Fraud, Waste and Abuse & General Compliance Training (New and Returning Agents)

Is face-to-face training required?

Yes. Agents must register for a local market, facilitator-led, face to face training session.

Will certifying for 2016 allow me to sell 2015 products?

Information is currently unavailable.

Are additional steps required for those certifying for the first time versus those who are recertifying?

New agents must complete contracting paperwork.

How do I retrieve my Username and Password?

There are “Forgot your username?” or “Forgot your password?” links to assist you in retrieving your username or password.

Who do I contact at Carrier to confirm certification?

You can call SCAN Health Plan’s Sale Support Unit at 888-445-2038.

Certification Web Link:

Submitting Business

How to Submit Business with Scan Health Plan:

Online Enrollments