Company Information

Effective immediately, Universal American (UAM) Sales Support has a new, dedicated,direct toll-free number exclusively for agents: 1-855-225-1475.

Now, you can call us toll-free and have your call directed quickly to our helpful, professionally trained Sales Support staff. Your call will be answered with a short recorded greeting and then forwarded to a Sales Support professional. No more navigating through voicemail menus! We know how valuable your time is, and we are committed to prompt, friendly, and efficient service.

The Sales Support direct local number: 1-914-597-2960 will also remain in service for anyone who wishes to continue to use it.

Sales Support is available at 1-855-225-1475 Monday – Friday, 8:30 a.m. – 5:00 p.m. Eastern Time (EST). You may also contact Agent Services at 1-866-649-4423, Monday – Thursday, 8:00 a.m. – 6:00 p.m. EST, Friday 8:00 a.m. – 5:00 p.m. EST.

Scope of Appointment Line:

1-800-867-4347 (Monday – Saturday 8 a.m. – 8 p.m. EST, Sunday Noon – 5 p.m. EST)

Enrollment Issues:

enrollment@UniversalAmerican.com

Universal American Corporate Website:

www.UniversalAmerican.com

Universal American Medicare Advantage Website:

www.Universal-American-Medicare.com

Medicare Advantage Training and Certification Website:

www.UAMcertification.com

UAM University Training Website:

www.UAMUniversity.com

Member Services

Today’s Options PFFS: 1-866-568-8921

Today’s Options Network PFFS: 1-866-568-8921

Today’s Options PPO: 1-866-422-5009

TexanPlus HMO (NTX): 1-800-958-2707

TexanPlus HMO (SETX): 1-866-230-2513

Generations Healthcare HMO: 1-866-547-3060

Today’s Options HMO: 1-866-802-8571

Tribute HMO SNP: 1-800-817-3515

Network Lookup Website:

Click here.

Certification

2016 Certification

Certification Instructions for the Following Products:

Medicare Advantage

Certification Start Date:

Live (August 19, 2015)

Is AHIP required?

No. Agents may complete their Medicare Core and FWA training through AHIP, Gorman Health Group, or Pinpoint Global Communications.

What is cost of AHIP?

It costs the standard $175 fee. Agents will be responsible for costs associated with CORE/FWA certification through Gorman and other training services.

Can AHIP be used for compliance credit?

Yes

Does Carrier reimburse for AHIP?

No

Certification Product Modules:

  • UAM-specific Compliance, Products and Procedures (CPP) Certification
    • UAM-specific product training (HMO, HMO-POS, HMO-SNP, PPO, Network PFFS)
    • Agents must complete product training for each UAM plan you intend to represent
    • CPP also includes enrollment and Scope of Appointment training.

Certification Compliance Modules:

  • Medicare CORE and Fraud, Waste, and Abuse (FWA) Certification

Is face-to-face training required?

No

Will certifying for 2016 allow me to sell 2015 products?

No

Are additional steps required for those certifying for the first time versus those who are re-certifying?

No

How do I retrieve my User Name and Password?

Your username will be your SSN unless you changed it to a different one.

If you forget your password, you can obtain a temporary password by clicking on the “Forgot Password?” link. A new password will be emailed to the email address on file.

Who do I contact at Carrier to confirm certification?

You can contact the Agent Service Center at 866-649-4423.

Certification Web Link:

Link to Universal American Certification Portal

Navigation to Certification Portal:

http://www.uamcertification.com/files/Universal%20American%20Sales%20Sentinel%20User%20Guide.pdf

Submitting Business

How to Submit Business with Universal American:

  • Fax:
    • For first-time paper enrollment form submission: 1-866-903-8235
    • For GlobalHealth and Generations Healthcare applications: 405-280-5455
    • Fax cover sheet can be found on AgentLink under “Enrollments”
    • Direct Fax Confirmation Lines:
  • Email: GHMAEnrollment@GlobalHealth.com
    • You will receive an e-mail confirming that we received them.
  • Online Enrollment:
  • EASE Enrollment Process:
    • Supported on select devices
      • Apple iPad (2nd through 5th generation only), using Safari browser
      • Samsung Glaxaxy, using Chrome Browser
      • Dell Windows 8 Tablet, using Internet Explorer version 10

Commissions

  • Paid by Universal American on an as-earned basis
  • Advances are available on all products to agents that qualify
  • Electronically deposited weekly for new business and monthly for renewal

Supplies

  • Ordered online or by completing Supple Order Form
  • Both are available via AgentLink
  • For assistance, agents can contact Agent Services

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